Client Questionnaire

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We keep the majority of our project communication within our team email address of support@runningrobots.com

To keep communication clear we have found it is much more efficient to work with a single, primary contact from your organization. It is up to this single contact to provide project updates and details to the rest of your team if this is required.

Our project and contract are with you and you alone, so please do not CC us in with communication with third-parties.

If additional stakeholders will be involved in the project, please advise our team.

Before the project begins we have a combination of emails, phone calls and in-person (or Google hangout) meetings to get everything out on the table to develop the project plan that we’ll be executing. We’ll be in touch to schedule these in.

Once the plan is rock solid and we begin working on the deliverables, we mostly communicate via email and will have a scheduled chat with you to let you know how we’re going, make sure everything is to schedule and make sure we have everything we need from you so we can keep moving forward.

We also provide you with project progress updates to let you know exactly how things are progressing. We book in all phone calls and meetings in advance so we can stay focused on the work we have set out to achieve.

If you need to communicate with us, the best way to do so is via a short email so we can keep all project details in writing. For anything that will take more than 5 minutes to explain or understand then, we’ll need to book in a phone consultation or we can just chat at our next session.

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Once we’ve worked our magic and created your designs we’ll send them through for feedback in a timely manner and as per our instructions.

A round of revisions is a single email that includes all of the changes you need to be performed.

We include two rounds of revisions as part of our fixed-rate projects with additional revisions charged at our hourly project rate.

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Once the project deliverables have been created and the final invoice is paid we will deliver all of the items included as part of the project to you.

Once the project is complete, any and all additional work will have to be booked in as a new project and charged accordingly.

Then we celebrate the project success!

We’ve loved to get your feedback and a testimonial from you at this point so we can share the success of your project via our website.

We provide a courtesy follow up 30 days and 90 days after the project is complete.

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Once the project is complete, we only work with clients that are on a website care plan and we do not do small one-off changes or website alterations. We are happy to refer you to other businesses that specializes in this kind of small changes and do an excellent job at delivering.

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Something we are very passionate about is providing ongoing results and benefits to our clients – this is the key goal of our business and our website care plans are designed to do just that.

Each website care plan includes different specifics so please refer to your plan details to know what is included.

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We aim to make your project experience as effective and enjoyable as possible so we can continue to have a great business relationship. If at any time you are unsure of what is happening with our project or you just want to give us some feedback, we would love to hear from you.

We’re excited to begin working with you!